Refund and Cancellation Policy
At Creative IQ, we understand how busy parents and kids are these days, and that scheduling for yourself and your family can be tricky. We try to be as flexible as possible to accommodate shifting schedules and needs. Let us know ASAP if a conflict in scheduling should arise, and we may be able to:
- transfer you to another day of classes or week of summer camp (where space allows).
- refund payment within time frames stated below.
- give you credit for future Creative IQ classes, camps &/or parties.
Summer Camp 2020 3-Week Sessions:
Payments made &/or credits used toward 3-week Summer Camp sessions are non-refundable, non-transferable, and not eligible for credit if cancelled by the customer. Camp prices also are not pro-rated, refunded or credited for missed days or illness.
Classes:
Refunds are gladly given for weekly classes within 2 weeks (14 days) of payment, less a 10% adminastrative fee per student and less the amount of any class days attended.
Cancellations made after 2 weeks from payment date but within the first 2 weeks of the start of the class will receive a credit toward future Creative IQ classes or parties, less a $25 adminastrative fee per student and less the amount of any classes attended. Missed classes can be made up within the current session if scheduled with prior notice (within 12 weeks for the 12 class package; within 6 weeks for the 6 class package).
For the 12 class package: Classes should be used within 12 weeks of your first class. Up to 2 unused class credits can be rolled forward into the following class season (for an additional 12 week window) only with prior notice given in writing to the studio (emails preferred).
For the 6 class package: Classes should be used within 6 weeks of your first class. Up to 1 unused class credit can be rolled forward into the following class season (for an additional 6 week window) only with prior notice given in writing to the studio (emails preferred).
Class prices are not otherwise pro-rated, refunded or credited for missed days or illness.
Unused classes are non-refundable.
Make-up Classes:
Missed classes can be made up within the current session if scheduled with prior notice (within 12 weeks of starting for the 12 class package; within 6 weeks of starting for the 6 class package). Make-up classes are subject to scheduling and space availability. Please call ahead to schedule and reserve your spot for make-up classes.
For the 12 class package: Classes should be used within 12 weeks of your first class. Up to 2 unused class credits can be rolled forward into the following class season (for an additional 12 week window) only with prior notice given in writing to the studio (emails preferred).
For the 6 class package: Classes should be used within 6 weeks of your first class. Up to 1 unused class credit can be rolled forward into the following class season (for an additional 6 week window) only with prior notice given in writing to the studio (emails preferred).
Other than the 1 to 2 classes that can be rolled over with prior written notice, class prices are not otherwise pro-rated, refunded or credited for missed days or illness. Unused classes are non-refundable.
Fall, Winter & Spring Camps:
Refunds are gladly given for Fall, Winter & Spring Camps within 2 weeks (14 days) of payment, less a 10% adminastrative fee per student and less the amount of any camp days attended.
Cancellations made after 2 weeks from the payment date that are not within 2 weeks (14 days) of the start of your registered week of camp, will receive a credit toward future Creative IQ classes, camps &/or parties applied to your account, less a $50 administrative fee per student for each week of camp credited.
Cancellations made within 2 weeks (14 days) of the start of your registered week of camp will receive a credit of 50% of original payment toward future classes camps and parties.
Cancellations made within 72 hours of the start date of your registered week of camp or during your registered week of camp are non-refundable and not eligible for credit.
Camp prices are not pro-rated, refunded or credited for missed days or illness. Unused Extended Care hours are non-refundable.
Summer Camps:
Refunds for Summer Camp are gladly given through April 1st, less a 10% administrative fee per student for each week of camp refunded.
Cancellations made after April 1st, that are not within 2 weeks (14 days) of the start of your registered week of camp, will receive a credit toward future Creative IQ classes, camps &/or parties applied to your account, less a 10% administrative fee per student for each week of camp credited.
Cancellations made within 2 weeks (14 days) of the start of your registered week of camp will receive a credit of 50% of original payment toward future classes camps and parties.
Cancellations made within 72 hours of the start date of your registered week of camp or during your registered week of camp are non-refundable and not eligible for credit.
Camp prices are not pro-rated, refunded or credited for missed days or illness. Unused Extended Care hours are non-refundable.
Arty Party:
Refunds for parties are gladly given within 72 hours of payment, up to one week from the scheduled event date. Cancellations after 72 hours from payment, or within one week of the scheduled event date, will receive a credit toward future Creative IQ classes, camps &/or parties applied to your account, less the amount of a 10% administrative fee. Cancellations made within 72 hours of the scheduled event date will receive a 50% credit toward future Creative IQ classes, camps &/or parties.
Adult Workshops:
Refunds are gladly given for workshops within 2 weeks (14 days) of original payment date, up to one week prior to the start of the first workshop class date, less a 10% adminastrative fee per student and less the amount of any workshop days attended. Any classes remaining from a partial refund (given as outlined above) will be pro-rated to the individual class price and subtracted from the refunded class(es) price. Missed classes for the limited class series workshops (i.e. 4 class series workshops) as well as cancellations made within one week prior to the start of the workshop are not applicable for store or studio credit, and are non-refundable.
Full Class/Camp/Party:
Refunds are gladly given within 90 days of initial payment when you register & pay for a class, camp or party that is full AND you cannot be enrolled in your 1st, 2nd OR 3rd class/camp/party choice. After 90 days from the payment date, unrefunded payments will become a credit toward future Creative IQ Classes, Camps & Parties less a $25 administrative fee. Call or email us with any questions regarding current class/camp space availability before booking.
Cancellation Credit:
Credit given toward future classes, camps, parties and workshops is non-transferable and must be used within one year of initial cancellation. Credit given by Creative IQ toward future classes, camps, parties & workshops as outlined above, is valid for one year from the initial date of cancellation made by the purchaser. Exception: Credit resulting from the COVID-19 shutdown will not expire and is transferable.
Activity Hero, Galore and Other 3rd Party Registration Websites:
Refunds are gladly given as outlined above for classes, camps and parties. However, an additional 18% (or the most current percentage charged by the third party registration site) of the total refund will be charged for refunded payments that were initially made though Activity Hero, Galore and all other third party registration websites, for our classes, camps and parties at Creative IQ (18%, or the most current percentage charged by the third party, is kept by the third party regardless of any refund made by Creative IQ).
At Creative IQ, we understand how busy parents and kids are these days, and that scheduling for yourself and your family can be tricky. We try to be as flexible as possible to accommodate shifting schedules and needs. Let us know ASAP if a conflict in scheduling should arise, and we may be able to:
- transfer you to another day of classes or week of summer camp (where space allows).
- refund payment within time frames stated below.
- give you credit for future Creative IQ classes, camps &/or parties.
Summer Camp 2020 3-Week Sessions:
Payments made &/or credits used toward 3-week Summer Camp sessions are non-refundable, non-transferable, and not eligible for credit if cancelled by the customer. Camp prices also are not pro-rated, refunded or credited for missed days or illness.
Classes:
Refunds are gladly given for weekly classes within 2 weeks (14 days) of payment, less a 10% adminastrative fee per student and less the amount of any class days attended.
Cancellations made after 2 weeks from payment date but within the first 2 weeks of the start of the class will receive a credit toward future Creative IQ classes or parties, less a $25 adminastrative fee per student and less the amount of any classes attended. Missed classes can be made up within the current session if scheduled with prior notice (within 12 weeks for the 12 class package; within 6 weeks for the 6 class package).
For the 12 class package: Classes should be used within 12 weeks of your first class. Up to 2 unused class credits can be rolled forward into the following class season (for an additional 12 week window) only with prior notice given in writing to the studio (emails preferred).
For the 6 class package: Classes should be used within 6 weeks of your first class. Up to 1 unused class credit can be rolled forward into the following class season (for an additional 6 week window) only with prior notice given in writing to the studio (emails preferred).
Class prices are not otherwise pro-rated, refunded or credited for missed days or illness.
Unused classes are non-refundable.
Make-up Classes:
Missed classes can be made up within the current session if scheduled with prior notice (within 12 weeks of starting for the 12 class package; within 6 weeks of starting for the 6 class package). Make-up classes are subject to scheduling and space availability. Please call ahead to schedule and reserve your spot for make-up classes.
For the 12 class package: Classes should be used within 12 weeks of your first class. Up to 2 unused class credits can be rolled forward into the following class season (for an additional 12 week window) only with prior notice given in writing to the studio (emails preferred).
For the 6 class package: Classes should be used within 6 weeks of your first class. Up to 1 unused class credit can be rolled forward into the following class season (for an additional 6 week window) only with prior notice given in writing to the studio (emails preferred).
Other than the 1 to 2 classes that can be rolled over with prior written notice, class prices are not otherwise pro-rated, refunded or credited for missed days or illness. Unused classes are non-refundable.
Fall, Winter & Spring Camps:
Refunds are gladly given for Fall, Winter & Spring Camps within 2 weeks (14 days) of payment, less a 10% adminastrative fee per student and less the amount of any camp days attended.
Cancellations made after 2 weeks from the payment date that are not within 2 weeks (14 days) of the start of your registered week of camp, will receive a credit toward future Creative IQ classes, camps &/or parties applied to your account, less a $50 administrative fee per student for each week of camp credited.
Cancellations made within 2 weeks (14 days) of the start of your registered week of camp will receive a credit of 50% of original payment toward future classes camps and parties.
Cancellations made within 72 hours of the start date of your registered week of camp or during your registered week of camp are non-refundable and not eligible for credit.
Camp prices are not pro-rated, refunded or credited for missed days or illness. Unused Extended Care hours are non-refundable.
Summer Camps:
Refunds for Summer Camp are gladly given through April 1st, less a 10% administrative fee per student for each week of camp refunded.
Cancellations made after April 1st, that are not within 2 weeks (14 days) of the start of your registered week of camp, will receive a credit toward future Creative IQ classes, camps &/or parties applied to your account, less a 10% administrative fee per student for each week of camp credited.
Cancellations made within 2 weeks (14 days) of the start of your registered week of camp will receive a credit of 50% of original payment toward future classes camps and parties.
Cancellations made within 72 hours of the start date of your registered week of camp or during your registered week of camp are non-refundable and not eligible for credit.
Camp prices are not pro-rated, refunded or credited for missed days or illness. Unused Extended Care hours are non-refundable.
Arty Party:
Refunds for parties are gladly given within 72 hours of payment, up to one week from the scheduled event date. Cancellations after 72 hours from payment, or within one week of the scheduled event date, will receive a credit toward future Creative IQ classes, camps &/or parties applied to your account, less the amount of a 10% administrative fee. Cancellations made within 72 hours of the scheduled event date will receive a 50% credit toward future Creative IQ classes, camps &/or parties.
Adult Workshops:
Refunds are gladly given for workshops within 2 weeks (14 days) of original payment date, up to one week prior to the start of the first workshop class date, less a 10% adminastrative fee per student and less the amount of any workshop days attended. Any classes remaining from a partial refund (given as outlined above) will be pro-rated to the individual class price and subtracted from the refunded class(es) price. Missed classes for the limited class series workshops (i.e. 4 class series workshops) as well as cancellations made within one week prior to the start of the workshop are not applicable for store or studio credit, and are non-refundable.
Full Class/Camp/Party:
Refunds are gladly given within 90 days of initial payment when you register & pay for a class, camp or party that is full AND you cannot be enrolled in your 1st, 2nd OR 3rd class/camp/party choice. After 90 days from the payment date, unrefunded payments will become a credit toward future Creative IQ Classes, Camps & Parties less a $25 administrative fee. Call or email us with any questions regarding current class/camp space availability before booking.
Cancellation Credit:
Credit given toward future classes, camps, parties and workshops is non-transferable and must be used within one year of initial cancellation. Credit given by Creative IQ toward future classes, camps, parties & workshops as outlined above, is valid for one year from the initial date of cancellation made by the purchaser. Exception: Credit resulting from the COVID-19 shutdown will not expire and is transferable.
Activity Hero, Galore and Other 3rd Party Registration Websites:
Refunds are gladly given as outlined above for classes, camps and parties. However, an additional 18% (or the most current percentage charged by the third party registration site) of the total refund will be charged for refunded payments that were initially made though Activity Hero, Galore and all other third party registration websites, for our classes, camps and parties at Creative IQ (18%, or the most current percentage charged by the third party, is kept by the third party regardless of any refund made by Creative IQ).