Refund and Cancellation Policy
At Creative IQ, we understand how busy parents and kids are these days, and that scheduling for yourself and your family can be tricky. We try to be as flexible as possible to accommodate shifting schedules and needs. Let us know ASAP if a conflict in scheduling should arise, and we can:
- transfer you to another day of classes or week of summer camp (where space allows).
- refund payment within time frames stated below.
- give you credit for future Creative IQ classes, camps &/or parties.
Classes:
Refunds are gladly given for weekly classes within 2 weeks (14 days) of payment, less the amount of any classes attended.
Cancellations made after 2 weeks from payment date will receive a credit toward future Creative IQ classes, camps &/or parties applied to your account, less the amount of any classes attended.
Make-up Classes:
Missed classes can be made up within the current semester if scheduled with prior notice.
Up to 2 class credits can be rolled over into the following semester with prior notice given in writing (emails preferred) to the studio.
Make-up classes are subject to scheduling availability. Please call ahead to schedule make-up classes.
Camps:
Refunds for Summer Camp are gladly given through May 1st, less a $25 administrative fee for each week of camp refunded.
Payments made after May 1st, can be refunded up to 2 weeks (14 days) after the date payment is made, less a $25 administrative fee.
Cancellations made after May 1st, &/or after two weeks from the payment date will receive a credit toward future Creative IQ classes, camps &/or parties applied to your account, less the amount of any camp time attended and a $25 administrative fee for each week of camp credited.
Camp prices are not pro-rated, refunded or credited for missed days or illness. Unused Extended Care hours are non-refundable.
Arty Party:
Refunds for parties are gladly given within 72 hours of payment, up to one week from the scheduled event date. Cancellations after 72 hours from payment, or within one week of the scheduled event date, will receive a credit toward future Creative IQ classes, camps &/or parties applied to your account, less the amount of a $25 administrative fee.
Booze & Brushes:
Refunds for parties are gladly given within 72 hours of payment, up to one week from the scheduled event date. Cancellations made after 72 hours from payment, or within one week of the scheduled event date, will receive a credit toward future Creative IQ classes, camps &/or parties applied to your account, less an administrative fee in the amount of 10% of the payment made.
Full Class/Camp/Party:
Refunds are gladly given within 90 days of initial payment when you register & pay for a class, camp or party that is full AND you cannot be enrolled in your 1st, 2nd OR 3rd class/camp/party choice. After 90 days from the payment date, unrefunded payments will become a credit toward future Creative IQ Classes, Camps & Parties. Call or email us with any questions regarding current class/camp space availability before booking.
Cancellation Credit:
Credit given toward future classes, camps, parties and workshops must be used within one year of initial cancellation. Credit given by Creative IQ toward future classes, camps, parties & workshops, is not valid after one year from the initial date of cancellation made by the purchaser.
Activity Hero, Galore and Other 3rd party Registration Websites:
Refunds are gladly given as outlined above for classes, camps and parties. However, an additional 12.5% of the total refund will be charged for refunded payments that were initially made though Activity Hero, Galore and all other third party registration websites, for our classes, camps and parties at Creative IQ (12.5% or the most current percentage charged by the third party and kept by the third party regardless of any refund made by Creative IQ).
At Creative IQ, we understand how busy parents and kids are these days, and that scheduling for yourself and your family can be tricky. We try to be as flexible as possible to accommodate shifting schedules and needs. Let us know ASAP if a conflict in scheduling should arise, and we can:
- transfer you to another day of classes or week of summer camp (where space allows).
- refund payment within time frames stated below.
- give you credit for future Creative IQ classes, camps &/or parties.
Classes:
Refunds are gladly given for weekly classes within 2 weeks (14 days) of payment, less the amount of any classes attended.
Cancellations made after 2 weeks from payment date will receive a credit toward future Creative IQ classes, camps &/or parties applied to your account, less the amount of any classes attended.
Make-up Classes:
Missed classes can be made up within the current semester if scheduled with prior notice.
Up to 2 class credits can be rolled over into the following semester with prior notice given in writing (emails preferred) to the studio.
Make-up classes are subject to scheduling availability. Please call ahead to schedule make-up classes.
Camps:
Refunds for Summer Camp are gladly given through May 1st, less a $25 administrative fee for each week of camp refunded.
Payments made after May 1st, can be refunded up to 2 weeks (14 days) after the date payment is made, less a $25 administrative fee.
Cancellations made after May 1st, &/or after two weeks from the payment date will receive a credit toward future Creative IQ classes, camps &/or parties applied to your account, less the amount of any camp time attended and a $25 administrative fee for each week of camp credited.
Camp prices are not pro-rated, refunded or credited for missed days or illness. Unused Extended Care hours are non-refundable.
Arty Party:
Refunds for parties are gladly given within 72 hours of payment, up to one week from the scheduled event date. Cancellations after 72 hours from payment, or within one week of the scheduled event date, will receive a credit toward future Creative IQ classes, camps &/or parties applied to your account, less the amount of a $25 administrative fee.
Booze & Brushes:
Refunds for parties are gladly given within 72 hours of payment, up to one week from the scheduled event date. Cancellations made after 72 hours from payment, or within one week of the scheduled event date, will receive a credit toward future Creative IQ classes, camps &/or parties applied to your account, less an administrative fee in the amount of 10% of the payment made.
Full Class/Camp/Party:
Refunds are gladly given within 90 days of initial payment when you register & pay for a class, camp or party that is full AND you cannot be enrolled in your 1st, 2nd OR 3rd class/camp/party choice. After 90 days from the payment date, unrefunded payments will become a credit toward future Creative IQ Classes, Camps & Parties. Call or email us with any questions regarding current class/camp space availability before booking.
Cancellation Credit:
Credit given toward future classes, camps, parties and workshops must be used within one year of initial cancellation. Credit given by Creative IQ toward future classes, camps, parties & workshops, is not valid after one year from the initial date of cancellation made by the purchaser.
Activity Hero, Galore and Other 3rd party Registration Websites:
Refunds are gladly given as outlined above for classes, camps and parties. However, an additional 12.5% of the total refund will be charged for refunded payments that were initially made though Activity Hero, Galore and all other third party registration websites, for our classes, camps and parties at Creative IQ (12.5% or the most current percentage charged by the third party and kept by the third party regardless of any refund made by Creative IQ).
